Hours: Monday - Friday 7 a.m. - 4:30 p.m.
Phone: 315-433-8345 or 1-800-866-9563
Email: servicedesk@cnyric.org
Fax: 315-433-8368
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If 315-433-8345 is out of service, please call 315-437-0743 or the Receptionist at 315-437-0927 |
For problems or questions with copiers, or to order supplies
Phone: 315-431-8345
Email: servicedesk@cnyric.org
| Q: When should I call the BOCES Customer Support service Desk? A: Please call the Customer Support service Desk to report issues such as online problems, hardware or software problems, printing problems, application problems and internet problems. If the problem cannot be solved by the service desk personnel, your call will be transferred to the appropriate contact. |
| Q: Suspicious Email: I have a message I am not sure is real, SPAM, or Phishing. A: If you are not sure, please contact the help desk. They will be able to assist evaluating the content. You may also forward the email to the address SpamControl@CNYRIC.org for further evaluation. Q: How do I find status of CNYRIC services A: Please visit status.cnyric.org to see the status of any alerts, and maintenance notifications with CNYRIC services |
| Peter Reynolds, LAN Technician 433-8345 Dan Kamakaris, LAN Technician 433-8345 |
| Matt Herman, Project Manager 418-4504 |
